Customer Care Guide

Product Care Guide:


 

🔥 Camping BBQ Care


1. First Use

  • Wash all removable parts with warm, soapy water.
  • Check all fittings and connections for tightness before lighting.


2. Operating Tips

  • Always operate the BBQ on a stable, level, non-flammable surface.
  • Use only recommended fuel types such as coal or wood.
  • Never leave the stove unattended while in use.
  • Allow the stove to cool completely before disassembling or packing.


3. Cleaning After Use

  • Let the BBQ cool before cleaning.
  • Wipe surfaces with a soft cloth or sponge using warm soapy water.
  • For stuck-on residue, use a non-abrasive scrub pad.
  • Avoid using bleach or steel wool, which can scratch or damage stainless steel.
  • Ensure all parts are thoroughly dry before storage to prevent rust.


4. Periodic Maintenance

  • Inspect product damages, loose fixings or wear.
  • Store the stove in a dry place with a protective cover or bag.
  • Lubricate moving parts (like hinges) with food-safe oil as needed.


 

🍴 Stainless Steel Utensils Care


1. Before First Use

  • Wash all utensils in warm soapy water and dry thoroughly.


2. During Use

  • Avoid exposing utensils to direct flame or placing them in a fire for extend periods of time.
  • Do not use utensils on high heat for extended periods—this can cause warping or discolouration.


3. Cleaning

  • Hand washing is recommended for longest life.
  • Use mild dish soap and a non-abrasive sponge.
  • Avoid using harsh scouring pads or cleaners with chlorine or salt.
  • For deep cleaning or stain removal, use a baking soda paste or stainless steel cleaner.
  • Dry utensils immediately after washing to avoid water spots and potential rust.


4. Storage

  • Store utensils in a clean, dry place or in a roll-up utensil bag.
  • Keep away from moisture and humidity when not in use for extended periods.


 

🚫 What to Avoid

  • Do not submerge components of your stove in water for an extended period of time—this can lead to spotting or corrosion.
  • Do not use oven cleaners or industrial degreasers.
  • Do not use metal scrapers or knives on your stove surface.
  • Do not leave utensils soaking in water for long periods—this can lead to spotting or corrosion.


 

💡 Pro Tips for the Fire Side

  • Use a dedicated cloth or sponge just for your camping gear to prevent cross-contamination.
  • Wipe down your stove and utensils after each use to keep them ready for the next adventure.
  • Pack stove and utensils in a soft pouch to prevent scratches and dents in transit.



Questions? Email us at support@firefoldoutdoors.com

 

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